Frequently Asked Questions
Everything you need to know about our natural personal care products and your orders.
What makes Dr. Squatch products different from regular soap?
Unlike mass-produced 'detergent bars' that contain harsh chemicals, we use the cold process method with natural ingredients like shea butter, essential oils, and sea salt to nourish your skin without stripping away natural oils.
How long does a bar of Squatch soap typically last?
A single bar typically lasts 2-3 weeks with daily use. To extend the life of your bar, we recommend using a Soap Saver or Gripper to keep it dry between uses.
When will my order ship and how can I track it?
Orders are typically processed within 1-3 business days. Once shipped, you will receive a confirmation email with a tracking link to monitor your package's journey to your doorstep.
Do you offer a satisfaction guarantee?
Yes! We stand by our products with a 'Sudisfaction Guarantee.' If you are not 100% happy with your order for any reason, contact our support team within 30 days and we will make it right.
Are your products vegan and cruelty-free?
The majority of our products are vegan, and we never test on animals. Some specific items may contain sustainably sourced goat milk or beeswax, so please check the ingredient list on the product page.
How does the subscription service work?
Our subscription allows you to save on every order and ensures you never run out of your favorites. You can customize your scent selection, adjust the frequency, or cancel at any time through your account dashboard.